Repair Monitoring Handler

We’re Hiring


There is no one size fits all for Stocalfe Response. Accident aftercare takes a lot of different specialities and skills, so there is certain to be a role for everyone.

Repair Monitoring Handler

Salary: £19,000 – £22,000/year


Location: Appleton Thorn, Warrington WA4 (just off the M6 at Lymm)

Overview of role

We are looking for several Repair Monitoring Handlers to join our growing team to support customers through their claims journey with Stocalfe Response.

The overall team you will be part of, is responsible for providing vehicle and repair solutions to clients following an accident when the third party is at fault.

This role will include partial working from home as well as being based at the head office in Warrington office.

What will I do?

As part of this role, you’ll be servicing inbound and outbound phone calls from customers, third party representatives and providing a professional service within the company’s Service Level Agreements (SLA).

You’ll also be managing customer vehicle and hire claims in the most commercially effective way whilst protecting the company against hire costs through effectively monitoring the hire.  This includes ensuring all costs are kept to a minimum and are not subject to any leakage and that dates, progress and costs are recorded accurately.

You will be responsible for meeting monthly targets by ensuring delivery of your own performance against agreed objectives, Key Performance Indicators (KPI’s) and SLA’s.

What experience and skills do I need to do the job?

You don’t need claims experience but a background in sales or a similar role within the insurance industry or a call centre would be desirable.

You’ll be working in a fast-paced environment, so skills that would help you succeed in this role include exemplary negotiation and decision-making skills, a self-motivated attitude with a great track record of meeting and exceeding targets.

What are the staff benefits?

As a growing, thriving company we can offer you free parking, free hot or cold breakfast and lunches, hybrid working (Mon-Wed in the office), 25 days plus Bank Holidays annual leave, uncapped bonus scheme, private pension and more.

We also have a structured career path that rewards achievements and focuses on your career development with us.

About Stocalfe Response

Stocalfe Response is a successful provider of credit & intervention hire for motorists involved in road traffic accidents.  We specialise in taking the stress out of the claims process for our clients.  From recovery and storage to repairs and replacement vehicles and personal injury claims, we are a one-stop shop.

As a growing business, there is no better time to join Stocalfe Response.  We offer a great basic salary and staff benefits and you get chance to be part of the company’s success.





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How to apply

If you would like to apply or find out more information to be part of our friendly team, email us today at and mention our Repair Monitoring Handler role.


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