FNOL Claims Handler

We’re Hiring


There is no one size fits all for Stocalfe Response. Accident aftercare takes a lot of different specialities and skills, so there is certain to be a role for everyone.

First Notification of Loss (FNOL) Claims Handler

Salary: £19,000-£20,000/year


Location: Appleton Thorn, Warrington WA4 (just off the M6 at Lymm)

Overview of role

We’re looking for several Motor Claims Handlers to join us on our June induction course and to join our FNOL Claims team in a customer service phone-based role.

If you would like to start a career in Motor Claims, this could be the springboard to a fantastic future.

The hours will be a 37.5 hour working week with the Claims department open from 8am to 8pm on a shift pattern and occasional Saturdays, 9am to 3pm.

What will I do?

Our Motor Claims Handlers are the first point of contact for clients involved in a road traffic accident.   You will proactively record, process, and settle FNOL motor claims in accordance with our principles and procedures, and maintain files within our service standards.

The claims team is a lively one and teamwork is essential.  We work towards team targets whilst also benefitting from uncapped commission.

What experience and skills do I need to do the job?

We are looking for someone with previous experience in a Customer Service role.   Experience of Motor Claims is ideal but not essential, but you must at least have an understanding of motor insurance processes and the end-to-end customer claims process.

Skills which will help you succeed in this role are excellent communication, great time management, problem-solving and decision-making skills, accurate data entry and the ability to prioritise work and work towards deadlines.

What are the staff benefits?

As a growing, thriving company we can offer you free parking, free hot or cold breakfast and lunches, hybrid working (Mon-Wed in the office), 25 days plus Bank Holidays annual leave, uncapped bonus scheme, private pension and more.

We also have a structured career path that rewards achievements and focuses on your career development with us.

About Stocalfe Response

Stocalfe Response is a successful provider of credit & intervention hire for motorists involved in road traffic accidents.  We specialise in taking the stress out of the claims process for our clients.  From recovery and storage to repairs and replacement vehicles and personal injury claims, we are a one-stop shop.

As a growing business, there is no better time to join Stocalfe Response.  We offer a great basic salary and staff benefits and you get chance to be part of the company’s success.




Job Types:


How to apply

If you would like to apply or find out more information to be part of our friendly team, email us today at careers@stocalferesponse.com and mention our FNOL Claims Handler role.


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