Credit Service Claims Handler

We’re Hiring


There is no one size fits all for Stocalfe Response. Accident aftercare takes a lot of different specialities and skills, so there is certain to be a role for everyone.

Credit Service Claims Handler

Salary: £20,000 -£24,000 plus uncapped monthly bonus


Location: Appleton Thorn, Warrington WA4 (just off the M6 at Lymm)

Overview of role

As a Credit Service Claims Handler with Stocalfe Response, you will investigate First Notice of Loss (FNOL) claims to determine liability, whilst delivering world class customer service and correctly providing claims management service provisions.

What will I do?

You’ll be undertaking investigations and enquiries to ascertain liability prior to compliantly offering and providing a replacement vehicle and/or repairs/total loss services.  This will require you to handle and record claim details and calls quickly and efficiently and ensure data is processed accurately.

You will need to adhere to all process guidelines and Service Level Agreements (SLA’s) relating to both credit hire and credit repair/total loss.

What experience and skills do I need to do the job?

Previous experience in the credit services sector is desirable but not essential.

You’ll be working in a fast-paced environment so skills which will help you succeed in this role are excellent communication, great time management, and the ability to prioritise tasks.

Working as part of a close-knit team as well as using your own initiative are also required in this role.

What are the staff benefits?

As a growing, thriving company we can offer you free parking, free hot or cold breakfast and lunches, hybrid working (Mon-Wed in the office), 25 days plus Bank Holidays annual leave, uncapped bonus scheme, private pension and more.

We also have a structured career path that rewards achievements and focuses on your career development with us. 

About Stocalfe Response

Stocalfe Response is a successful provider of credit & intervention hire for motorists involved in road traffic accidents.  We specialise in taking the stress out of the claims process for our clients.  From recovery and storage to repairs and replacement vehicles and personal injury claims, we are a one-stop shop.

As a growing business, there is no better time to join Stocalfe Response.  We offer a great basic salary and staff benefits and you get chance to be part of the company’s success.





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How to apply

If you would like to apply or find out more information to be part of our friendly team, email us today at and mention our Credit Service Claims Handler role.


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